Let’s Get Real #3: Patients Must be Partners - Integrated Care

#3 Patients Must be Partners - The Integrated Care Edition

Panel Recording | 60min | English

Filmed October 21, 2021

Episode #3 in the “Let’s Get Real: Patients Must be Partners” webinar series

When those with lived experience authentically partner with the expertise of providers, policy makers and researchers, safer and more inclusive care can happen.

Integrated Care is about bringing together a collaboration of organizations and their staff to coordinate services around patients and people in order to improve health and well-being outcomes and overall satisfaction with services. Integration is context driven; it requires shared vision, trusting relationships, resources and alignment across health and social service ecosystems. 

This webinar brought together patient partners and health leaders who attended the first-ever North American International Conference on Integrated Care and are advancing integrated people-centred health systems (#NACIC2021). Join this patient and family advisor-led panel to learn:  

1. Insights from the October 2021 NACIC conference: what worked, how to continue to spark engagement, key takeaways from conference 

2. The importance of building trust and creating safer spaces-examples that worked from your experience to support patient/family engagement, and 

3. How patient and family advisors can partner to advance integrated care systems.  

Target audience: patient and family advisors, policymakers, health leaders, anyone who cares about quality and patient safety  

 
Panelists 

• Moderator Hélène Campbell, Patient Engagement Lead at Health Standards Organization, Ottawa, Ontario, Canada 
    Twitter: @alungstory 

• Panelist: Heather Thiessen, Patient Surveyor with Accreditation Canada and Patient Advisor with Saskatchewan Health Authority, Saskatoon, Saskatchewan, Canada  
  Twitter: @HeatherPina44 

• Panelist:  Jacqui Browne, Patient and Disability Advocate Partner, Steering Group IFIC-Ireland 
    Twitter: @abrihouse  

• Mario di Carlo, Patient Partner and Patient Surveyor with Accreditation Canada 

• Panelist: Leslee J. Thompson, CEO, Accreditation Canada & Health Standards Organization (HSO), Ottawa, ON 
    Twitter: @Leslee_Thompson 
  

Thank you to the International Foundation for Integrated Care for partnering with Health Standards Organization and Accreditation Canada to host this webinar.

Note: The opinions expressed during this session are those of the presenters and are not the opinions of Health Standards Organization, Accreditation Canada or any of its affiliates, and should not be construed as providing any medical or healthcare advice.

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